InstaGroup's Customer Commitment

Advice & Support

Integrity

Our reputation for honest and reliable business conduct, built by our people over thirty years, is one of our greatest assets and we strive continuously to retain and improve that reputation.

Advice

We endeavour to conduct a comprehensive assessment of your requirements and to offer constructive advice on the best solution to meet your needs.

First Class Service

We aim to offer a friendly, courteous, honest, informed and efficient service. In the unlikely event that the level of service we provide does not meet your reasonable expectations, we will take action to ensure that you are happy with the resolution provided.


High Performance Products

ISO9001Through the careful selection of manufacturing partners and detailed attention to each element of the manufacturing process and, by using only top quality components, our insulation materials are arguably the best on the market.

Our acoustic systems are tested on site to confirm their outstanding performance and our flooring products deliver long lasting, high quality comfort, stability and results.

Manufactured to ISO9001 standards, they have all been developed and refined over many years to ensure long term quality and reliability and produce excellent results every time.


Sustainability

RecycleWe use recycled and recyclable products and components and are committed to providing sustainable solutions whenever possible. 


Distribution and Installation

BBAWe pride ourselves in taking a hands-on role in overseeing the installation of all InstaFibre insulation so that we can ensure our high standards are maintained. Our installers are all fully approved by the British Board of Agrément (BBA).

We also submit to frequent independent inspections to ensure that our work meets not only our own high standards but also the standards required under Government sponsored energy efficiency programmes.


Support

We take our commitment to our customers seriously with regard to our service, quality, value and completion of contracts on time.

We aim to understand the services and improvements our clients require and, where appropriate, work together to the best of our abilities to meet these demands.

Across all areas of the Group, we are committed to providing exceptional customer service and outstanding levels of support.


Environment, Health and Safety

ISO14001

We are committed to keeping our employees safe at all times and ensuring compliance with all environmental regulations, having achieved ISO14001 accreditation to address environmental controls.


Quality

InstaFibre materials and installers are fully approved by the BBA. We are committed to constant improvement in our quality management systems and have achieved ISO9001 and ISO14001 certification. Our Cavity Wall installations are covered by the Cavity Insulation Guarantee Agency (CIGA) which ensures you get a 25-year guarantee. Instafoam and Fibre is a member of the National Insulation Association, the REA (Renewable Energy Association) and the REAL Assurance Scheme. It has held MCS accreditation(Microgeneration Certification Scheme) since the beginning of 2011 and incorporates the specific quality procedures into its everyday business processes.

InstaCoustic was a founder member of PASM (Propriety Acoustic System Manufacturers), is a member of the British Wood Flooring Association and its systems comply with all current Building Regulations, whilst its Sports Floors exceed the requirements of EN 14904 and BS 6399: Part 1.

CIGA           REA2           REA           MCS           BWFA
PASM           SWIGA           NIA